Refund policy

Return and Refund Policy

 

Our Commitment to Quality

We strive to provide our customers with the highest-quality accessories and exceptional customer service. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original, unworn condition for exchange within 14 days of receiving your order. For a refund, items must be returned within 2 days.

Online Exchanges and Returns

For online exchanges or returns, the customer is responsible for the courier charges to and from our warehouse. We will not refund items that have been worn, lack their original packaging, or show obvious signs of damage. Items showing obvious signs of wear or damage will be returned to the buyer.

How to Receive Store Credit

1. Contact Us: Please email us at care@dianas.ae  or contact us via WhatsApp at +971 56 644 6440, explaining the reason for your return. Please provide the following information:

  • A picture and description specifying the product name, model, and size.

  • The date the item was received.

  • The order/invoice number.

  • A reachable phone number.

2. Return Code: We will acknowledge receipt of your email and provide you with a return code number for your refund request.

3. Ship the Item: Ensure the item(s) are in the same condition as received, with all tags still attached. Ship the item to the address we provide, using a shipping service of your choice. Shipping expenses are the responsibility of the customer.

  • Please note: The package must reach us within 7 days from the date you receive the acknowledgment email with the return code number.

4. Store Credit Issuance: Our Returns Department will inspect the item upon receipt. For properly returned items, we will issue store credit for the original amount paid, minus any shipping and handling fees, within 7 days of receiving the item. You can use the store credit for future purchases from DIANAS.

Non-Returnable Items

  • Sale Items: Products purchased on sale or during promotions are not eligible for replacement, return, or exchange.

  • Stud Earrings: For hygiene and safety reasons, stud earrings are strictly non-returnable and non-refundable.